Support and Services Overview

At JiveFusion Technologies, our objective is to help your organization maximize the value of its investment in the Fusion and TransFlow suite of products. Our Professional Services, Language and Support specialists work with our customers and partners to:

• Design and rapidly implement solutions to meet your specific requirements
• Help you ensure your deployed solution is running at peak performance
• Train your team to take full advantage of the products’ functionality to maximize benefits

Professional Services

The Professional Services consultants at JiveFusion Technologies have unparalleled, real-life experience of the language industry. They bring together a wide range of capabilities, from project management, to business and technical consulting, to dynamic design. But, most of all, our consultants understand the needs of our customers – we know what questions to ask to make sure the solution we propose is suited to your organization and its goals.

Whether you are looking to deploy a new solution or replace a competitor’s installed base, we will provide you with the help you need to make sure you don’t have to start from scratch – we can work with you to help you leverage existing content immediately. And, even though our products are the most user-friendly and easy to use, we offer classroom and distance training to ensure your team can make best use of the deployed solution.

Language Services

JiveFusion Technologies has a terminologist on staff to meet your terminology development needs. Do you have existing terminology databases with entries that need to be validated? Would you like your terminology fiches to contain more relevant information? Perhaps you’ve always wanted to get to it but never found the time? Through terminology extraction from your own documents or translation memories and broad-based research, our terminologist will help meet your needs whatever they may be and populate your Fusion Dictionaries. You don’t use Fusion – what are you waiting for? No matter, we can create terminology databases or modify existing ones using most industry tools.

Support

With a staff of experienced support engineers, who are also some of the best developers in the industry, JiveFusion Technologies is well-equipped to resolve all of your technical issues. We also provide a network of online support and product resources, such as our Knowledge Base and product manuals, putting all the information you need right at your fingertips. You can access our knowledgeable technical support engineers Monday-Friday from 9:00am to 5:00pm local time.